Personal data is information that can be used to help identify an individual, such as name, address, phone number or email address.
In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’, it refers to Chesil Jewellery.
Chesil Jewellery is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
By using Our websites, social media pages, entering a competition or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use our sites, social media pages or services.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.18
What we collect
We will only ever collect the information we need – including data that will be useful to help improve our services. We collect two kinds of information:
1. Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many people use our site, how many people visit on a regular basis, and how popular our pages are. This information doesn't tell us anything about who you are or where you live. It simply allows us to monitor and improve our service.
2. Personal information such as name, postal address, phone number, email address, date of birth (where appropriate), information about your interests and hobbies etc., but only with your consent.
We collect this information in connection with specific activities, such as newsletter requests, registration or membership requests, product purchases, feedback, donations, competition entries etc. The information is either needed to fulfil your request or to enable us to provide you with a more personalised service. You don't have to disclose any of this information to browse the sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.
All information is e-mailed to firstname.lastname@example.org. This information is held exclusively by Chesil Jewellery. This information is for the purpose of contacting the message sender with the required reply, newsletter or to complete the orders taken on the website. This information is shared through trusted third parties to complete the newsletter signup (MailChimp) as well as to complete order processing (Shopify).
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- to process sales transactions, or other payments and verify financial transactions identify visitors and contributors
- to handle orders, deliver products and communicate with you about orders
- to provide a personalised service to you when you visit our website – this could include customising the content and/or layout of our pages for individual users
- to record any contact we have with you
- to prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
- to carry out research on the demographics, interests and behaviour of our users and supporters to help us gain a better understanding of them and to enable us to improve our service. This research may be carried out internally by us or we may ask another company to do this work for us
- to communicate with our customers and if you have agreed to it, provide you with information that we think may be of interest to you.
Using your information for marketing
We provide our existing supporters, users and contacts with an opportunity to opt-out of receiving communication with us at every opportunity. As of May 2018, supporters and users will be required to ‘opt in’ to receiving communication from us and we will only send marketing information to people who have specifically said that they agree to us doing this, and we will only do so in the way(s) they have agreed to. Marketing information covers information from the goods and services sold, and information about the other work we do.
If you want to receive this information but haven’t opted in, you can do so by completing the contact form on the website.
If we contact you by email, every message we send will include a link to opt out of receiving future messages if you change your mind. If we contact you by other means and you want to change how – or if – you receive our communications, please call us on 07968 577867 weekdays between 9am-5pm.
Storing your information
Information is stored by us on computers located in the UK, and / or on cloud servers which may be situated inside or outside the European Economic Area. We may transfer the information to other reputable third party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.
We place a great importance on the security of all personally identifiable information associated with our customers and users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal data under our control. For example, only authorised personnel are authorised to access user information and we use secure server software (SSL) to encrypt financial and personal information you input before it is sent to us. While We cannot ensure or guarantee that loss, misuse or alteration of data will not occur while it is under our control, we use our best efforts to try to prevent this.
Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred. Our cloud server storage is only with organisations that we trust that have demonstrated excellence in information security, and that are GDPR compliant.
Where you or we have provided a password enabling you to access parts of our websites or use Our services, it is your responsibility to keep this password confidential. Please don't share your password with anyone.
We will keep your information only for as long as we need it to provide you with the goods, services or information you have required, to administer your relationship with us, or the preferences of our contactss, to comply with the law, or to ensure we do not communicate with people that have asked us not to. When We no longer need information We will always dispose of it securely, using specialist companies if necessary to do this work for us.
What we don’t do with your information
We never sell or share your information to other organisations to use for their own purposes. Your rights The Data Protection Act and GDPR give you certain rights over your data and how we use it. These include:
- the right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed
- the right to prevent your data being used for direct marketing
- the right of access to a copy of the information we hold about you (known as a subject access request)
- the right to object to the processing of your data
If you wish to exercise any of these rights please contact us in writing at Crystal@Chesiljewellery.co.uk
For more information about your rights under the Data Protection Act go to the website of the Information Commissioner’s Office at ico.org.uk.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.